Where your enquiries go, and how to reply

Every form on your site sends to you: the contact form, and the design's own forms like "Get a free quote" or "Book a transfer".

Each message goes to two places:

• your command centre, under Messages, where it is kept for good;
• an email to the address you signed in with (and any others you add, see below).

To reply, press Reply in the email. Your answer goes straight to the customer, because their email is set as the reply address. If they left a phone number instead, press it to call them.

In Messages you can press Mark as answered, so you can see what still needs a reply. If a message has not been opened after a day, we send you one reminder. You can switch the reminder off on the same page.

A form with no phone or email box (for example a quick price bar at the top of a taxi site) asks for a name and a phone number or email once the customer presses its button, so you can always reply.