Privacy policy, cookies, terms of sale and returns

In the editor, press + Page and then Privacy, cookies, terms and returns, or type "privacy policy" in the chat.

Answer a few questions: what kind of business you are, your registered name, company number and registered office if you are a limited company or LLP, your VAT number if you have one, and how long you keep customers' messages. Shops also choose how many days customers have to return things (14 is the legal minimum), who pays to send them back, and the longest delivery time.

Lupaan writes the pages from your answers and your business details:

• Privacy policy: what you keep, why, who sees it, how long you keep it, people's rights and how to complain to the ICO.
• Cookies: what the site stores and why there is no cookie banner.
• Terms of sale (shops): ordering, prices, delivery, the 14-day right to cancel, faulty goods and which law applies.
• Returns and refunds (shops): how to send things back and how refunds work.

They only mention things your site really has: the basket if you have a shop, a map if you added one, YouTube if you have a video. They are linked at the foot of every page and update by themselves when your details change. Press Change the wording myself at the top of a page to take a copy you can type over; it then stops updating by itself.

Your company details also show at the foot of every page. Limited companies and LLPs must show their registered name, number, where they are registered and their registered office on their website.

The pages are a starting point, not legal advice. Read them and check they fit what you do. Most businesses that keep customers' details must also pay the ICO's data protection fee (ico.org.uk/fee). It is free to make the pages.