Estate and letting agents: redress, client money protection and fees

Estate and letting agents must belong to a redress scheme, and letting agents must publish their fees and show their client money protection. Lupaan puts all of it on your site, free.

• In the editor, type "redress" or "letting fees" in the chat.
• Choose your redress scheme, The Property Ombudsman or the Property Redress Scheme, and add your membership number.
• If you let or manage property, tick that box, then add your client money protection scheme, its number, and a picture of your certificate. Letting agents must show a copy of the certificate on their website.
• Write your fees one per line, with VAT included, for example "Tenancy renewal: £120 per tenancy". Say whether a fee is per tenant or per property.

Lupaan adds a Fees page to your top menu, with your fees, your redress scheme and your client money protection, and the same details in the line at the foot of every page. You can also add who supervises you for anti-money laundering (for most estate agents, HM Revenue and Customs).

In England, tenants can only be charged the payments the Tenant Fees Act 2019 allows, such as a capped holding deposit and a capped tenancy deposit. Wales has its own rules, in the Renting Homes (Fees etc.) (Wales) Act 2019. Check your tenant fees before you publish them.