Solicitors: the SRA clickable logo, prices, complaints and your regulatory details
The SRA Transparency Rules ask regulated firms to show certain things on their website. Lupaan sets them up for you, free. In the editor, type "complaints procedure" in the chat, or press + Page, then Privacy, cookies, terms and returns.
- Your SRA number and "Authorised and regulated by the Solicitors Regulation Authority", at the foot of every page (rule 4.1).
- The SRA clickable logo (rule 4.1). Get your code at yoshki.com/sra and paste it in. It only shows on a web address registered in mySRA, so use your own domain and add it there first.
- Your professional indemnity insurer and where the cover applies, at the foot of every page.
- A complaints procedure page (rule 2): how to complain, what happens and when, the Legal Ombudsman with its time limits and contact details, and the SRA.
- A Prices and services page (rules 1.3 to 1.5) for any of the services the SRA lists that you offer: conveyancing, probate, immigration applications and appeals (not asylum), motoring offences, Employment Tribunal claims, debt recovery and business premises licensing. For each one you give the fee, VAT, what is and is not included, other costs, the main stages and how long they take, and who does the work. The page is in your top menu so it is easy to find.
The rules on prices do not apply to legal aid work. Tick "We do legal aid work" and the page says so.
These pages are written from your answers. They are a starting point: you are responsible for what your website says, so read them and check they match how your firm works. The SRA's guidance is at sra.org.uk.
Still stuck? Email hello@lupaan.com and a person will reply.