Restaurants and takeaways: allergens and your food hygiene rating
When people order food online or by phone, the law asks you to give them allergen information before they order, and again in writing when the food arrives. Lupaan helps with the first part, free.
- In the editor, type "allergens" in the chat. Your menu's dishes are listed; tick the allergens in each one, or None of these. Dishes you have not checked say "please ask us", so nothing ever claims to be allergen free by mistake.
- Your Allergen information page lists every dish, the 14 allergens the law names, and a note about traces if your kitchen handles all 14. It is linked at the foot of every page.
- For the written information at delivery, print the page or add it to your receipts or labels.
Your food hygiene rating: find your business on ratings.food.gov.uk, copy the address of its page, and paste it in the legal pages box (type "food hygiene rating" in the chat) or in Your business in the command centre. The official Food Standards Agency badge then shows at the foot of every page, always with your current rating.
The 14 allergens: celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, tree nuts, peanuts, sesame, soya, and sulphur dioxide and sulphites. The Food Standards Agency's guidance is at food.gov.uk.
Still stuck? Email hello@lupaan.com and a person will reply.
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